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Effective date: January 1, 2026

These Terms & Conditions apply to services and purchases from TipTop, LLC, doing business as TipTop Therapeutics (“we,” “us,” or “our”), and use of our website.

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Our Policies

Please review the following policies before booking or purchasing. The applicable policies form part of the terms of your transaction when presented and accepted during booking or checkout: Cancellation Policy: Covers cancellation and rescheduling notice, missed appointments, appointment readiness, and applicable fees. Refund Policy: Explains refunds for appointment payments, completed services, billing errors, and how to request a refund. Shipping Policy: Covers physical merchandise, processing and delivery, shipping charges, delays, and damaged or missing orders. Privacy Policy: Explains how we collect, use, and disclose personal information and how you can manage privacy and cookie preferences. For matters specifically addressed by one of these policies, that policy controls. Product-specific return conditions and any separate package, membership, or gift-card terms will be disclosed before purchase.

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Booking and Payment

A booking request becomes a confirmed appointment when we accept it and send confirmation.

Prices, applicable taxes, travel charges, and any required deposit or prepayment will be disclosed before you confirm your booking or purchase. Additional charges require your agreement. Gratuities are optional.

Please provide accurate contact, appointment, and delivery information and notify us promptly of changes.

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Service Scope and Safety

Our massage and wellness services support relaxation and general wellness. They do not replace medical evaluation or treatment. We do not diagnose medical conditions or guarantee specific results. Please share relevant health conditions, injuries, allergies, or sensitivities that could affect service safety. We may recommend medical clearance or decline a service when appropriate. For in-home appointments, provide a safe, clean, suitable space. Contact us before your appointment if you have a potentially contagious illness.

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Consent and Professional Conduct

You may request adjustments, decline a technique, or ask to stop a session at any time.

Our services are professional and nonsexual. Harassment, sexual requests, threats, or unsafe conduct may result in termination of the appointment. Any payment consequence will be reviewed under the circumstances and applicable law. A parent or guardian arranging services for a minor must contact us in advance so appropriate consent and supervision can be confirmed.

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Accounts and Website Use

Protect your login credentials and notify us of suspected unauthorized account use.

Do not use our website for fraud, harassment, unlawful activity, or interference with its security or operation. We may restrict access when reasonably necessary to address misuse, without eliminating rights concerning existing purchases or payments. Website content belongs to us or its respective owners. Commercial copying or distribution requires permission unless otherwise permitted by law.

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Third-Party Services

Our website uses Wix and other service providers to support website features and business operations. External websites and services may have their own terms and privacy policies.

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Your Rights and Policy Updates

Nothing in these terms limits rights or excludes liability that cannot lawfully be limited or excluded. California law governs these terms, subject to any mandatory protections that apply to you. Updates will be posted with a revised effective date. Existing confirmed bookings and accepted orders remain subject to the transaction terms accepted at the time, unless you agree otherwise or applicable law requires a change.

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Contact Us

TipTop, LLC / TipTop Therapeutics
Serving Contra Costa County, California
Email: info@tiptoptherapeutics.com
Phone: (844) 482-2112