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Effective date:  January 1, 2026

This policy applies to physical merchandise purchased from TipTop, LLC, doing business as TipTop Therapeutics. Massage and wellness appointments do not require shipping.

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Shipping Locations and Charges

We ship to [insert supported locations]. Available shipping methods and charges are displayed at checkout before payment. Delivery to locations outside our supported shipping area is available only if arranged with us before purchase.

 

Order processing

Orders normally ship within 7 business days after payment is confirmed. Business days exclude weekends and holidays.

Processing time is separate from carrier transit time. Any different processing schedule for a preorder, customized item, or backordered product will be disclosed before purchase.

 

Delivery Estimates and Tracking

Available delivery estimates will be displayed at checkout or provided in your order confirmation. Carrier transit estimates may be affected by weather, holidays, or other disruptions.

When tracking is available, we will send shipment details to the email address provided with your order. A tracking number may take time to show movement after the carrier receives the package.

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Shipping Delays

If we cannot ship within the stated timeframe, we will notify you, provide a revised shipment estimate, and offer the option to accept the delay or cancel the unshipped portion of your order for a full, prompt refund. We will obtain consent to a delay when required by applicable law.

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Address Changes and Order Cancellations

Please check your shipping address before completing your purchase. Contact us promptly if you need to correct an address or cancel an order. We will accommodate requests when possible before fulfillment, but changes may not be possible once an order has shipped. If a package is returned because of an incorrect address or unsuccessful delivery, we will contact you to arrange next steps. Any additional shipping charge will be disclosed and agreed to before reshipment.

 

Damaged, Incorrect, or Missing Orders

Contact us as soon as possible if your order arrives damaged, contains the wrong item, or appears to be missing. Include your order number and, when available, photographs of the item and packaging. Please retain the packaging while we investigate. We will work with you and the carrier to resolve the issue. Where appropriate, we will provide a replacement or refund without additional shipping charges for an error attributable to us. A delivery scan alone will not prevent us from reviewing a missing-package report.

 

Returns

Product return eligibility, deadlines, and return-shipping responsibilities will be disclosed in our merchandise Return and Refund Policy before purchase. Please contact us before sending an item back.

 

Contact

Email: info@tiptoptherapeutics.com
Phone: (844) 482-2112

Nothing in this policy limits rights provided by applicable law.