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Effective date: January 1, 2026

TipTop, LLC, doing business as TipTop Therapeutics (“we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and disclose personal information when you visit our website, book services, purchase merchandise, create an account, subscribe to updates, or contact us.
 

Information We Collect

Depending on your interactions with us, we may collect:

Contact information: Your name, email address, phone number, and appointment, billing, or shipping address. Appointment information: Requested services, appointment dates, preferences, and related communications. Purchase information: Items ordered, billing and shipping details, transaction records, and payment confirmations. Account information: Information provided when creating or using a website account. Marketing preferences: Newsletter subscriptions and communication preferences. Service-related information: Health conditions, sensitivities, or other information you voluntarily provide when relevant to safely delivering a service. Technical information: IP address, device and browser details, website activity, and cookie identifiers processed through our website platform. We receive information directly from you and through providers supporting our website and business operations.

Please do not send full payment-card details or unnecessary sensitive health information through ordinary email or website chat.
 

How We Use Information

We use personal information to:

1. Respond to inquiries and manage appointments. 2. Provide requested massage and wellness services. 3. Process payments, fulfill orders, and resolve billing or delivery concerns. 4. Send appointment confirmations, reminders, and order updates. 5. Administer accounts and communication preferences. 6. Send promotional communications according to your preferences and applicable law. 7. Understand website performance and improve our services. 8. Maintain business records, prevent fraud, protect security, and meet legal obligations. 9. We use service-related health information to assess service suitability, accommodate relevant needs, and document services. We do not use that information for targeted advertising.
 

Website and Service Providers

Our website uses Wix, including Wix Bookings, Wix Forms, Wix Stores, and Wix Members Area. Our website administration also includes a Gmail integration. We disclose information as reasonably necessary to providers supporting website hosting, scheduling, communications, payment processing, privacy preferences, and order delivery. Payment providers process the payment information needed to complete transactions. Shipping carriers receive information necessary to deliver orders. We do not provide service-related health information to shipping carriers.

Providers may process information outside California or the United States, subject to applicable legal requirements and their service arrangements. For more information about Wix’s data practices, visit Wix’s Privacy Policy.
 

Other Disclosures

We may disclose information when required by law, in response to lawful requests, to protect rights and safety, or in connection with a merger, sale, or other business transfer subject to applicable privacy protections.

We do not sell personal information or share it for cross-context behavioral advertising. We do not authorize advertising providers to use client health information for their own marketing.
 

Cookies and Privacy Preferences

Our website uses cookies and similar technologies to support security, account access, preferences, bookings, purchases, and website performance measurement. Our cookie consent banner provides choices concerning optional cookies. Essential cookies support core website functions and may remain active when optional cookies are declined. You may change your choices through the cookie preference controls available on the website. You can also manage cookies through your browser settings. Blocking cookies may affect some website features. We do not use the website to track identifiable visitors across unrelated websites for targeted advertising, and we do not authorize third-party advertising trackers to do so. We do not treat a browser’s “Do Not Track” signal as a change to your cookie consent choices. Please use the website’s cookie controls to manage optional cookies. Where applicable law requires recognition of an opt-out preference signal, including Global Privacy Control, we honor that requirement.

External websites linked from our site have their own privacy practices.
 

Your Choices and Privacy Rights

You may unsubscribe from promotional emails using the unsubscribe link. We may still send communications needed to administer appointments, orders, accounts, or privacy requests. Contact us to request access to, correction of, or deletion of your personal information. Depending on applicable law, you may also have rights to obtain a portable copy, opt out of sale or sharing, or limit certain uses of sensitive information. We will evaluate requests under applicable law and may verify your identity before releasing or changing information. Authorized agents may submit requests where permitted, subject to verification of their authority. We will not discriminate against you for exercising applicable privacy rights. We may retain information when required or permitted for legal obligations, accounting, security, dispute resolution, or other legitimate recordkeeping purposes.
 

Information Retention

We retain personal information for as long as reasonably necessary to provide services, administer accounts and transactions, satisfy applicable recordkeeping requirements, and resolve disputes.

Retention depends on the type and sensitivity of information, the purposes for which it was collected, and applicable legal requirements. When information is no longer needed, we delete it or de-identify it, subject to lawful retention and backup requirements.
 

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Access to sensitive service-related information is restricted to people who need it for authorized business purposes.

No electronic transmission or storage method is completely secure.
 

Children’s Privacy

Our website is intended for adults arranging services or purchases. We do not knowingly collect personal information online from children under 13. A parent or guardian arranging services for a minor should contact us directly. If you believe a child has submitted personal information without appropriate authorization, contact us so we can investigate and take appropriate action.

Changes to This Policy

We will post updates on this page and revise the effective date. When required by law, we will provide additional notice of material changes.
 

Contact Us

For privacy questions or requests, contact:

TipTop, LLC / TipTop Therapeutics
Serving Contra Costa County, California
Email: info@tiptoptherapeutics.com
Phone: (844) 482-2112