Refund Policy
TipTop Therapeutics is committed to providing thoughtful, professional massage and wellness services. This policy explains how we handle appointment payments and refund requests.
Prepaid Appointments
If you cancel at least 24 hours before your confirmed appointment, you may choose a full refund of your appointment payment or apply it toward a future appointment.
For late cancellations or missed appointments, we will deduct the fee stated in our Cancellation Policy and refund any remaining balance. Deposits are part of your appointment payment and are subject to the same rules.
Completed Services
Completed services are generally nonrefundable because practitioner time and care have already been provided. Individual experiences and results vary, and a particular outcome is not guaranteed.
If you have a concern about your session, please contact us within 7 calendar days so we can review what happened and discuss an appropriate resolution. This request period does not limit rights provided by applicable law.
Please tell your practitioner during the session if you experience discomfort or want pressure or techniques adjusted.
Services We Cannot Provide
If TipTop Therapeutics cancels an appointment or determines before the session begins that the service cannot safely be provided, we will refund payments for the unperformed service. No cancellation fee will apply solely because we determine that treatment is unsuitable.
If a session ends early for a safety or health reason, we will review the circumstances and refund the unperformed portion where appropriate. Sessions shortened because of client delays remain subject to our Cancellation Policy.
Billing Errors
Duplicate payments, overcharges, and other verified billing errors will be corrected, with any amount owed returned to you.
Requesting a Refund
Email info@tiptoptherapeutics.com or call (844) 482-2112. Please provide your name, appointment date, and a brief explanation of your request. Do not email full payment-card details.
Refund Processing
Approved refunds will be submitted to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the credit. If the original payment method cannot receive the refund, we will arrange an alternative with you.
Other Purchases and Your Rights
This policy covers individual service appointments. Any separate terms for retail products, gift cards, packages, or memberships will be disclosed before purchase. Nothing in this policy limits refund rights or other protections required by applicable law.