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Frequently asked questions
General
Select a service on our Book Online page and submit your request. Let us know whether you prefer an appointment at Pristine Styles or an in-home session.Your appointment is confirmed when we accept your request and send confirmation.You can also contact us at info@tiptoptherapeutics.com or (844) 482-2112 for assistance.
For appointments at Pristine Styles, follow the arrival instructions provided in your booking confirmation.For in-home appointments, be available at the confirmed address at your scheduled time and provide a safe, clean space suitable for your service.Tell us about relevant injuries, allergies, sensitivities, or health conditions. Contact us before your appointment if you have questions about clothing, space, or preparation.
Email info@tiptoptherapeutics.com, call (844) 482-2112, or use a cancellation option in your booking confirmation if available.Please provide at least 24 hours’ notice to avoid a fee. Late cancellations or rescheduling requests are subject to a fee equal to 50% of the scheduled service price. Missed appointments are subject to a fee equal to 100% of the scheduled service price.See our Cancellation Policy for complete details.
Timely cancellations of prepaid appointments qualify for a refund or credit toward a future appointment, at your choice. Completed services are generally nonrefundable.If you have a concern about a session, contact us within 7 calendar days so we can review it and discuss an appropriate resolution.See our Refund Policy for complete details. Your rights under applicable law remain unaffected.
Please contact us before booking to discuss communication, positioning, appointment access, or other accommodation needs. We will discuss available options with you, taking service safety into account.For appointments at Pristine Styles, contact us in advance if you need information about access to the location.If you have difficulty using our website, call or email us for assistance. See our Accessibility Statement for more information.
Shipping applies to physical merchandise. Service appointments do not require shipping.Review our Shipping Policy and the information shown at checkout for available destinations, shipping charges, and processing or delivery estimates.If an order arrives damaged, contains the wrong item, or appears to be missing, contact us with your order number so we can help.
Our Privacy Policy explains what information we collect, how we use and disclose it, and how to submit a privacy request.You can manage optional cookies through the website’s cookie preference controls.Please do not send full payment-card details or unnecessary sensitive health information through ordinary email or website chat.
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